CRM Today reports that almost 12 BILLION instant messages are sent each day - IM is just getting bigger and bigger!
‘According to a newly-released IDC study of the worldwide enterprise instant messaging (EIM) applications market and leading vendors, the value, necessity, and use of instant messaging (IM) applications for business use will continue to increase […]
‘Instant messaging (IM) allows users to communicate in a manner similar to face-to-face interaction, in that it allows a real-time conversation to take place without the inherent delay of e-mail. Conversations over IM also allow each participant to fully express his or her thoughts in a manner that may not have been possible during a […]
‘Smart staff are saving time at work by using SMS, instant messaging and blogs to communicate and share information – but they could be putting company data at risk
British Airways CitiExpress crews now get new flight duties and maintenance updates via one of the simplest communications methods: text messages to their mobile phones. They use […]