Instant Messaging in the Business Place
Computer Weekly has a good article on instant messaging in the business place titled: Messaging: Instant profit
‘Don’t write off instant messaging as just another management headache. Properly applied it can offer many business benefits. Danny Bradbury investigates how to reap the rewards
If you thought instant messaging was just for teenagers and internet dating, think again. It is probably already in your company, whether you know it or not, and IT directors are facing the choice of stamping it out or embracing it and realising some long-term benefits.
Instant messaging is becoming increasingly popular, according to a survey carried out by Ovum and EEMA, an independent European e-business association. The average respondent had about 6,000 instant messaging users at the end of 2004, and expected this to rise to 11,300 users by the end of 2005. But how reliable are surveys such as these when dealing with technologies that are developing from the bottom up?
“Usually the IT administrator thinks there is no instant messaging within the network,” says Joe Hildebrand, chief technical officer at instant messaging software supplier Jabber. This is because people install instant messaging software on their business machines after finding it useful at home. By the time the IT department finds out about it, it is often so ingrained in company culture that employees will complain if the IT department tries to switch it off.’
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