‘Instant messaging has taken off as a popular method for people to use to “talk” in real time via the computer. From its origins as Internet Relay Chat and then the advent of ICQ and AOL Instant Messenger, instant messaging, or IM, has taken the world by storm.

It didn’t take long for users to bring their new communications tool into the workplace. Initially, it was purely for nonproductive purposes, used primarily to chat with friends and family when users were supposed to be working. But eventually it caught on as a fast and efficient means of communicating with co-workers, customers, vendors, and others. ‘

Read more at Manage & Secure Instant Messaging

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