SIP Unified Communications Is All the Buzz
‘The results of a new survey published in the journal of the oldest computer association in the world, the Communications of the Association of Computer Machinery, highlights the sobering fact that messaging communications are overtaking telephone voice contacts as the preferred alternative to increasingly difficult face-to-face meetings between inter-enterprise business associates and decision makers. Whereas the phone ranked a perceived “richness” score of 25.91 (out of a maximum of 40), email achieved a score of 25.83. “This surprising result may signal that frequent email use and technologies such as Instant messaging, automatic messaging, and voice mail, may blur the perceived differences in the richness of email and the phone.”
The study report concludes, “The main lesson learned is that distributed (business) relationships involving complex tasks can be maintained by increasing the frequency and flow of (all forms of) communication.” ‘
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