AMI Insurance is considering switching from conventional telephones to internet telephony in an effort to save money.
AMI outsources its internal IT helpdesk and maintenance to Computerland and its data network to Telecom but retains all other functions in-house.
Mr Hutton says the company’s switch to thin client operating system Citrix for its 700 PCs has boosted […]
Australian integrator, Integ Communications Solutions, has won its biggest VoIP contract to date and will install 6000 handsets nationwide for Ernst & Young.
The contract, in partnership with networking vendor, Alcatel, will see Integ provide the IP telephony network and communications applications, along with the design, project management, deployment, training and ongoing support of the network.
Alcatel […]
British Telecommunications PLC plans to migrate its U.K. call centers to a new VOIP (voice over Internet Protocol) system over the next two years, allowing around 9,700 call center agents on 124 sites to work as one team in a single, virtual, customer contact center.
The project will take between 18 months and two years […]
Bezeq International today announced the start of a test of VoIP (Voice over Internet Protocol) technology for inland fixed-line telephony communications, after obtaining a license from the Ministry of Communications.
Bezeq International can thus be expected to compete against its parent company, Bezeq, which provides inland telephony services. Bezeq International’s VoIP trial will include 10,000 surfers.
Bezeq […]
Lloyds TSB is gearing up to roll out one of the largest converged networks in Europe, a £500m 70,000 phone VoIP infrastructure linking all the bank’s branches and cash points.
The contract, signed with IBM, calls for a dedicated fibre, DSL and MLPS network supporting voice and data across Lloyds TSB’s European operations. The IP infrastructure […]
Britannia says the use of VoIP between the UK and IT outsourcing supplier LogicaCMG’s offices in India, has allowed the airline to drastically reduce international call costs, says Steve Kemp, infrastructure project manager at Britannia Airways.
‘We felt it was a big risk to use standard international telephony due to the cost and quality and wanted […]