Attendees of the Cisco Networkers User Conference say routing and voice over Internet Protocol (VoIP) are the most important technologies to enabling real-time interactions with customers. VoIP was the top-rated technology for facilitating real-time interactions among service providers, commercial customers and the partner community, with routing following as a second choice. For enterprises, routing was considered the most important technology for real-time interactions.

According to Gartner’s Ken McGee, group vice president and Gartner Fellow, “A real-time business detects and analyzes materially critical events the moment they occur to identify opportunities, avoid mishaps and minimize delays in its critical business processes.”

“A more robust network infrastructure is making a big difference in our ability to operate in real-time across global locations. For example, we’ve reduced our financial month end close from two weeks to three days,” says Mark Nelson, senior network architect, Asia/Pacific region, Remy, Inc. “We’re also able to share our design workload globally, doing real-time design collaboration and driving time out of the design process which makes a critical difference to our bottom line.”

“No one would argue that real-time is the new mantra in business — it’s the dominant demand today in commerce, information delivery and communications, regardless of the size of the organization,” says Charles Giancarlo, chief technology officer of Cisco. “Our customers are discovering that technology and business solutions enabling real-time operation can mean competitive advantage and sustained growth.”

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