VoIP in New Zealand Hospital
It’s always a bit of a pleasant surprise to see New Zealand VoIP news; Tauranga Hospital will have VoIP phones for all 800 staff.
General manager of information systems Owen Wallace says VoIP phones will make staff relocation into the new buildings much easier. There were also concerns about the reliability of the 10-year-old PABX, which couldn’t be expanded to include the new buildings.
With close to 50 per cent of the hospital now using VoIP, the phones are a mix of legacy and newer systems. This has led to some compatibility “teething issues” - for example, voicemail on IP phones will sometimes just stop working.
The project was originally budgeted at $700,000 but will likely cost less than that. Because VoIP shares a network with data, installing it strengthens the network for data, too. Mr Wallace says data networks aren’t as resilient as voice networks in hospitals because they’re considered less important.
“We’re not doing VoIP just because it’s the new technology. It has to meet our business needs,” he says.
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